Frequently Asked Questions

Everything you need to know about your ORLY experience.

Are ORLY nail polishes vegan and cruelty-free?

Yes, all ORLY products are 100% vegan and Leaping Bunny certified cruelty-free. We do not test on animals and our formulas are free from animal-derived ingredients.

What is the '12-Free' formula?

Our Breathable and lacquer formulas are 12-free, meaning they are formulated without Formaldehyde, Toluene, DBP, Camphor, and other harsh chemicals commonly found in nail products.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Please allow 1-2 business days for processing before your order is handed off to the carrier.

What is your return policy?

We offer a 30-day return policy on most items. If you are not satisfied with your purchase, please contact our support team to initiate a return for a refund or store credit.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.