Returns & Exchanges

At ORLY, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all nail lacquers and treatments. If you are not in love with your new shade, we provide easy returns and exchanges to ensure your beauty routine remains flawless.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

3

Pack Your Items

Securely pack the products in their original packaging or a sturdy box to prevent breakage during transit.

4

Receive Your Refund

After our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing